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Basement flooded by a sewer backup that needs emergency drain service
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Sewer Backup Service in Connecticut

Sewage coming up through your basement floor drain or toilet needs fast help. We clear the blocked line, stop the backup, clean up our work area and find out why it happened.

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Quick answer: Stop using water right away: no flushing, showers, laundry or dishwasher. Keep people and pets away from the water, and turn off power to the area only if you can do so safely without standing in water. Then call a drain service. Fullerton responds 24/7 across Connecticut to clear the main line and stop the backup.

A sewer backup happens when wastewater cannot leave the house and comes back up through the lowest drain instead, usually a basement floor drain, a basement toilet or shower, or the laundry drain. It can be caused by a clog in your own main sewer line, by roots or a collapse in the lateral, or by heavy rain pushing water back from the town sewer. Whatever the cause, sewage in a basement is unsanitary and can damage flooring, walls and stored belongings quickly. Stop using water in the house and call for help.

Fullerton Plumbing and Drain Cleaning responds to sewer backups 24 hours a day, 7 days a week. We find the sewer cleanout, clear the blockage with a cable machine or hydro jetter, and get the line draining so the water in your basement can go down. Then we run a sewer camera so you can see on a live view what caused the backup, whether roots, wipes, grease, a belly in the pipe or a broken section. Knowing the cause is how you keep it from happening again.

We handle sewer backups for single family homes, three-deckers, condos, apartment buildings and businesses across Connecticut. We clean up the area around our work, and we give you an upfront quote before any work starts. For large spills that soak drywall, carpet or finished basements, you may also need a water damage restoration company, and we will tell you honestly when that is the case. Fullerton is fully insured and has 7 years in business. We dispatch the nearest available technician.

Sewage ejector pit and pump being serviced by Fullerton in a basement
What we clear

Common Sewer Backup Service Situations

Main Line Clog Backups

The most common cause is a blockage in your own main sewer line from roots, wipes, grease or scale. Water from upstairs fixtures has nowhere to go and rises at the lowest drain. Clearing the main line from the cleanout stops the backup.

Storm and Combined Sewer Backups

In older parts of Hartford, New Haven and Bridgeport, stormwater and sewage share the same pipes. Heavy rain from a nor'easter or summer storm can overwhelm the system and push water back toward low basement drains. A backwater valve helps protect against this.

Broken or Collapsed Lateral

A cracked clay pipe, a flattened Orangeburg section or a collapsed cast iron line can block flow completely. Cleaning may restore partial flow, but the camera usually shows a repair is needed to fully solve the problem.

Septic Line Backups

On septic homes, a backup can come from a clog in the line to the tank or from a full tank. We clear and camera the line. If the line is clear and the tank is full, you will need a septic pumping company, which we do not provide.

Know the warning signs

Signs of a Sewer Backup

  • Dirty water or sewage comes up through the basement floor drain.
  • Water rises in the basement toilet or shower when upstairs fixtures are used.
  • Every drain in the house is slow or stopped at once.
  • There is a strong sewer smell in the house, especially in the basement.
  • Gurgling comes from drains and toilets before water appears.
  • Water backs up during heavy rain or a nor'easter.
What is included

What Our Sewer Backup Service Service Covers

  • 24/7 response to sewer backups in homes and businesses
  • Clearing the main sewer line with a cable machine or hydro jetter
  • Sewer camera inspection with a live view to find the cause
  • Cleanup of the work area around the cleanout and floor drain
  • Advice on backwater valves for combined sewer and flood prone areas
  • Upfront quote before any work starts, including any repair recommendations
How it works

Our Sewer Backup Service Process

Stop the Water

We ask you to stop running water in the house, then locate the main sewer cleanout. If the backup is severe, we relieve pressure carefully at the cleanout so we can work without adding more sewage to your basement floor.

Clear the Line

We run a cable machine or hydro jetter through the main line to break up the blockage. Once the line opens, the standing water in your floor drain and fixtures drains away to the town sewer or septic tank.

Find the Cause

With the line open we run a sewer camera and you watch the live view. We look for roots, wipes, grease, sags, offsets, breaks and signs that water came from the town main rather than your lateral.

Clean Up and Advise

We clean up the work area around the cleanout and drains. Then we explain what caused the backup and recommend next steps, such as maintenance cleaning, a backwater valve or a repair, each with an upfront quote.

Connecticut drains

Why Sewer Backups Happen in Connecticut

Connecticut's older housing and older sewer systems make basement backups a real risk. Many homes have clay or cast iron laterals that take in roots, and some suburban homes from the 1950s to 1970s have Orangeburg pipe that flattens with age. Older parts of Hartford, New Haven and Bridgeport have combined sewers that carry both stormwater and sewage, so a heavy rain or a nor'easter can push water back toward basement floor drains. High water tables in spring, ledge close to the surface and wet basements add to the trouble, and shoreline towns on Long Island Sound can see coastal flooding during storms.

If you notice a sewer smell in the house, gurgling drains, or water rising at the floor drain, act early. A slow main line almost always gets worse, not better. In combined sewer areas, a backwater valve on the main line lets water out but closes when the town sewer surges, helping keep it out of your basement. We can camera your line and tell you whether a backwater valve makes sense for your home. The MDC and GNHWPCA maintain the public mains, but the lateral is usually the owner's responsibility.

Pricing

What Affects the Cost of Sewer Backup Service

Sewer backup service cost depends on what caused the backup, how hard the line is to reach, and how much water is standing in the basement. A simple wipes clog at a basement cleanout is quicker than heavy roots or a broken lateral. Night, weekend and holiday calls, the need for hydro jetting, a camera inspection, or a backwater valve also change the total. Large cleanups involving drywall or carpet may require a separate restoration company. You get an upfront quote before any work starts.

Call (518) 776-7838 for an upfront quote. We answer 24/7 and explain the price before any work starts.

Prevention

How to Keep It From Coming Back

  • Pour water into unused floor drains and showers monthly so traps do not dry out.
  • Keep wipes, grease and paper towels out of your drains.
  • Consider a backwater valve if you live in a combined sewer area of Hartford, New Haven or Bridgeport.
  • Schedule main line cleaning if your lateral has a history of roots.
  • Keep valuables off the basement floor near the floor drain.
Real photos from our jobs

Recent Drain and Sewer Jobs

No stock photos here. These are our own technicians, our own equipment and real repairs.

Two wall mounted tankless water heaters installed by Fullerton with new copper water piping
Dual tankless water heater installation with new copper piping
Two new tank water heaters side by side in a commercial mechanical room installed by Fullerton
Twin tank water heaters installed for a commercial building
Commercial water service room with valves, meters and copper piping serviced by Fullerton plumbers
Commercial water service room, valves and piping serviced
Fullerton hydro jetting machine with high pressure hose reel used for drain and sewer cleaning
Our hydro jetter, ready for grease and root clogs
Local service

Sewer Backup Service Near You

We provide sewer backup service across all eight Connecticut counties.

FAQ

Sewer Backup Service Questions, Answered

Stop using water right away: no flushing, showers, laundry or dishwasher. Keep people and pets away from the water, and turn off power to the area only if you can do so safely without standing in water. Then call a drain service. Fullerton responds 24/7 across Connecticut to clear the main line and stop the backup.

In older parts of Hartford, New Haven and Bridgeport, combined sewers carry stormwater and sewage together, and heavy rain can overload them and push water back into low basement drains. A partly blocked lateral can make it worse. A camera inspection tells you which it is, and a backwater valve can help protect homes in combined sewer areas.

A sewer smell in the house usually comes from a dry trap, often a basement floor drain or an unused shower, a loose sewer cleanout cap, a failed toilet wax ring, or a cracked drain pipe. It can also be an early sign of a main line backup. Pour water into unused drains first. If the smell continues, call us to check.

Yes. Raw sewage carries bacteria and can quickly damage flooring, walls and belongings, and a backup will get worse every time water is used in the house. Fullerton is open 24 hours a day, 7 days a week, including nights, weekends and holidays, and we dispatch the nearest available technician anywhere in Connecticut.

We clean up the work area around the cleanout, drains and fixtures where we worked. For larger backups that soak drywall, carpet, insulation or finished basement areas, a water damage restoration company is usually needed to dry and sanitize the space properly. We will tell you honestly when a restoration company is the right call.

A backwater valve is a one way valve installed on your main sewer line that lets wastewater flow out but closes if water tries to flow back in from the town sewer. It is most useful in combined sewer areas and low basements prone to storm backups. We can camera your line and advise whether one makes sense.

Yes. A septic home can back up if the line between the house and tank is clogged, or if the tank itself is full. We clear and camera the house line to see which it is. If the line is clear and the tank is full, you will need a septic pumping company, a service Fullerton does not offer.

Related services

Related Services

Sump Pumps

Sump pump repair, replacement and installation for Connecticut basements facing spring thaw, nor'easters and high water tables, 24 hours a day.

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